Open Account
All new accounts are subject to credit approval. To open a credit account, customers must submit a completed Sunshine Lighting Credit Application. Please allow up to two weeks for processing.
Payment Terms
Standard terms are Net 30 days, pending credit approval.
We accept checks, ACH bank transfers, and credit cards as payment. Please note: if paying past due invoices with a credit card, a 3% processing fee will apply.
Special Orders
All Special Order or Made-to-Order (M.T.O.) items are non-returnable.
Once confirmed, special orders may not be canceled without a substantial cancellation fee. Modified or custom products require a 25% deposit before production begins.
Damages / Shortages
Claims for missing items or shortages must be reported within 24 hours of receiving your order.
Damaged or concealed damage must be handled directly with the carrier. Sunshine Lighting cannot issue credit for merchandise damaged in transit.
Adding to an Existing Order
We will try our best to add to an open order. If it's not possible, the addition will be treated as a new order and subject to all new order terms.
Backorders
Items on backorder will ship as soon as they are available.
If you do not want backorders, you must clearly indicate “NO BACKORDERS” in writing on your purchase order. Backordered items follow standard freight terms.
Order Cancellation
We will make every effort to honor cancellation requests. However, cancellations may incur charges and are subject to our return policy.
Special, custom, or modified products are non-cancelable and will be invoiced in full.
Shipping & Drop-Ship
We offer FREE local delivery within the NY Tri-State area.
Please confirm with our Customer Service team if your location qualifies and if your order meets the minimum amount.
A service charge applies to drop-shipments (any destination other than the customer's physical address) for orders under $500. Any additional delivery fees (e.g., redelivery, handling, etc.) are the responsibility of the customer.
Lamps will be shipped in case quantity only.
Freight
All shipments are F.O.B. Brooklyn, NY.
We offer prepaid freight on orders of $2,500 or more shipping to the contiguous U.S.
Shipments to Hawaii, Alaska, Puerto Rico, or international destinations require a custom freight quote, which must be approved prior to release.
For expedited shipping, the customer must provide a valid carrier or third-party account number.
Packaging
We take great care in packing all shipments using quality materials.
If damage occurs in transit, DO NOT REFUSE THE SHIPMENT. Doing so can create unnecessary delays and costs. Instead, note the damage on the delivery slip and file a claim directly with the carrier. We are happy to assist in the claims process.
Returns
All damages or shortages must be reported within 24 hours of delivery.
Returns require a written Return Merchandise Authorization (RMA). No returns will be accepted without an RMA.
Returns are not accepted for special orders, non-stocked items, or M.T.O. materials. Returned items must be in original packaging and in re-sellable condition. Credits are issued after inspection.
Restocking Requirements
Returned items without a valid RMA will not be eligible for credit.
Customer is responsible for return shipping.
Prices
All prices are subject to change without prior notice.
Specifications
Due to rapid changes in LED technology, product specifications and images are subject to change without notice.
